1. All sales are final. No requests for cancellations, changes or refunds are accepted.
2. If your tickets are to be mailed, you should receive them within a reasonable amount of time, generally 7 to 10 days. If you do not, please contact the Pioneer Center box office - no later than by 5pm on the day of for a weekday performance or 4pm on a Saturday for a Saturday or Sunday performance to insure proper attention.
3. If your tickets are to be "held at will call", they will be at the venue box office at the time of performance. The box office is usually open no later than 2 hours before curtain time. It would be helpful if you can arrive early to allow for parking and to avoid the last minute rush.
4. You must have a photo ID in order to pick up your tickets at will call. If someone else is picking up the tickets, either that same ID or a photocopy of it with an authorization note from you must be presented. It would also be helpful to have with you a copy of your order confirmation and the confirmation number.
5. In the event that a performance is either cancelled or postponed, the Pioneer Center will make every effort to contact every patron via e-mail or phone, time permitting.
6. While the Pioneer Center regrets the inconvenience caused by these circumstances, the Pioneer Center cannot be held responsible for any cost or damage such postponement or cancellation may incur. Similarly, the conduct of events and performances for tickets purchased is the sole responsibility of the events' organizers and venue operators, the Pioneer Center cannot be held responsible or liable for injuries, loss or damages incurred by patrons while attending these events.
7. All patrons purchasing from the Pioneer Center must do so in the light of the above limitations.
8. Refunds on tickets purchased are made for a cancelled or postponed event only. In all instances when a ticket is refunded, only the cost of the ticket is refunded.